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code of ethics

1. introduction

​at travel one, we believe that ethics, respect for people, transparency, and a commitment to integrity are essential to building trust with our clients, partners, employees, and society. this code of ethics aims to establish the principles, values, and conduct that must guide all our relationships and activities.

2. purpose

to provide memorable travel experiences with quality, safety, and service excellence, while respecting people’s rights, the law, and human values.

3. company values

ethics: act with honesty, integrity, and fairness in all situations.

transparency: provide clear and truthful information to all stakeholders.

respect: treat all people with dignity, without discrimination or prejudice.

excellence: continuously seek improvement in the services provided.

sustainability: act with social and environmental responsibility.

4. applicability

this code applies to all travel one employees, regardless of role or seniority, as well as to service providers, suppliers, business partners, and third parties acting on behalf of the company.

5. expected behavior

5.1. client relationships
serve with courtesy, empathy, and efficiency.

share clear info about products, services, and business terms.

protect client privacy and personal data security.

5.2. relationships with peers and leaders
foster an inclusive, respectful, and team-focused workplace.

reject all forms of harassment, bias, or intimidation.

carry out job duties with responsibility and integrity.

5.3. vendor and partner relationships
base interactions on technical, ethical, and legal standards.

require behavior that aligns with travel one’s values.

avoid conflicts of interest and improper advantages.

5.4. public sector relations
act with full integrity and transparency.

follow all applicable laws and regulations.

do not offer or accept any kind of undue favor.

5.5. use of company resources
use travel one’s assets and data only for professional use.

safeguard confidential and sensitive information.

ensure proper use and care of company property.

6. conflict of interest

each employee is responsible for avoiding situations where personal interests may conflict with travel one’s.
any potential conflict should be reported to direct leadership or the ethics committee.

7. prohibited conduct

corruption, bribery, fraud, or any unlawful practice.

discrimination based on gender, religion, race, sexual orientation, or social status.

moral or sexual harassment.

use of substances that harm safety or the company’s image.

unauthorized sharing of confidential information.

8. social media and communication

employees should avoid sharing opinions on social media that could harm travel one’s image.
it is forbidden to share confidential information or speak on behalf of the company without express permission.

9. health, safety, and work environment

travel one fosters a safe, welcoming, and healthy environment. everyone must follow safety guidelines and help prevent accidents and risky situations.

10. ethics and reporting channel

any employee, supplier, or partner can report unethical conduct or violations of this code, including anonymously, through the following channels:

email:
juridico@traveloneviagens.com.br

whatsapp: 
+55 85 99159.7373

all reports will be handled with confidentiality, fairness, and responsibility.

11. accountability and penalties

failure to comply with this code may lead to disciplinary actions, including warnings, suspension, dismissal, or legal measures, depending on the severity of the violation.

12. review and validity

this code of ethics will be periodically reviewed by the ethics and compliance committee.
all travel one members must formally acknowledge and commit to these guidelines.

effective date:
fortaleza, june 13, 2025.

version:
1.0

responsible:
travel one ethics and compliance committee

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